Frequently Asked Questions
1.
Do you provide hosting alone or should I do a website with you eligible?
2.
What is the difference between the domain name and hosting?
3.
Can you buy a domain name for my company?
4.
How much is a domain name?
5.
Can I pick the designer for my website or use an existing graphics?
6.
Do I need to index my website?
7.
Do you do static and dynamic websites?
8.
For dynamic websites which types of databases do you use?
9.
How can I look at my website's statistics hosted by you?
10.
What is your webmail system and how does it work?
11.
I have difficulties to connect to the server mail with the address: mail.mondomaine.com. What should I do?
12.
How long does it take to transfer my website to your servers?
13.
Astropof inc. is located in Canada, does this cause a problem if my business is in Europe?
14.
What happens if we need help in our offices?
15.
Work you on weekends and legal holidays?
16.
What is an auto-responder for e-mail?
1.
VDo you provide hosting alone or should I do a website with you eligible?
Answer : We can only sell our hosting solution, but our goal is to work with you (in the medium term) for the management of your website?
2.
What is the difference between the domain name and hosting?
Answer :Your website is hosted on a computer connected to the Internet. This computer to an IP address 209.175.200.20 type, which indicates where your website is on the network. The domain name refers surfers who beat the domain name in question to the IP address of the computer where your website is.
3.
Can you buy a domain name for my company?
Answer : Answer: Yes, of course, we can tell you how to buy a domain name or buy it for you. Contact us.
4.
How much is a domain name?
Answer : It all depends on the market and the domain name, but a classic domain name (.Be - .Com - .Biz) costs around 20 EUR per year.
Caution : Some big companies like Belgacom or UUnet require up to 150 EUR per year for the same service.
5.
Can I pick the designer for my website or use an existing graphics?
Answer : The customer is king. So yes, of course. But good designers accustomed to the Internet are rare. Our designers are experienced professionals.
6.
Do I need to index my website?
Answer : If your internet investment aims to find new customers or to introduce you, the answer is yes.
7.
Do you do static and dynamic websites?
Answer : We do what the customer needs. If your project calls for the use of a dynamic database, we will be happy to realize this project for you.
8.
For dynamic websites which types of databases do you use?
Answer : We do what the customer needs. If your project calls for the use of a dynamic database, we will be happy to realize this project for you.
9.
How can I look at my website's statistics hosted by you?
Answer : See our technical support page regarding your account statistics, the simplest and most discreet is to make you send these statistics by e-mail every month.
10.
What is your Webmail system and how does it work?
Answer : The webmail system allows to go to your e-mail messages via your Internet browser, Internet Explorer, Netscape, Opera, .... On the same basis as Hotmail.
11.
I have difficulties to connect to the server mail with the address: mail.mondomaine.com. What should I do?
Answer : You are probably connected to your corporate network. Network protected by a firewall that blocks undoubtedly address of the mail server. To solve this problem contact the administrator of your company's network. To circumvent this problem, please email to know the IP address of your mail server.
12.
How long does it take to transfer my website to your servers?
Answer : It takes about 24 hours so that everything works for us. This may vary depending on the registrar of your domain name and the type of domain name .Be - .Com - .Biz) requires the maximum 72 hours to one .com.
13.
Astropof inc. is located in Canada, does this cause a problem if my business is in Europe?
Answer : There is no problem. Many of our clients are in Europe and are very pleased with our services. We have several salesman in Europe who would be pleased to meet you.
14.
What happens if we need help in our offices?
Answer : All of the services we sell are online services. As long as your access to the internet works you will have access to all our services. We can help by phone and by e-mail when setting up your new accounts. When you use our services, our technicians monitor our machines in our offices and intervene immediately if necessary.
15.
Work you on weekends and legal holidays?
Answer : Yes. Our technicians monitor and manage our infrastructure 24 hours day, 7 days a week, 365 days a year. Our trade can also meet on weekends and during holidays. We always respond within 24 hours with any questions.
16.
What is an answering machine for e-mail?
Answer : It is a program installed on the mail server, which responds to your place when you are not available. You can configure it yourself or ask us to do it for you at no charge. Send a letter to automatique@astropof.comand you will see an example of how the system works.
